Under Promise and over deliver

I read this in one of those motivational sales pamphlets a long time ago. But I really like this approach to doing things and I have incorporated this thinking into my own business. When A person asks me a question, I make sure to under promise and then exceed my prediction... This is just really good business I  think. Leaving the Customer with a positive feeling... What a concept!

I am convinced that companies like the Cable TV, Cell Phone service providers, Credit card companies, Health Insurance Companies have a policy of jerking you around until you just quit. I called my cable TV company the other day to ask why I was getting Porked again... The lady listened to me complain... I felt better after venting... then she said, you have to call this number for that!!  I called the new number and they were not in the office at that hour... I ended up with zero satisfaction... I guess the only way to get things done is to call up and to try to cancel your service... Until that is a very real threat... they think you are a weak stooge that will just keep taking the abuse! And Like it!! 

Health insurance is even worse! You need referrals and the new specialist has to be recommended AND in the network.... If you felt great when you started, you will be sick by the time you get into see anyone good...  While I'm whining, how about the iphone 4? I got it to be on the 4G network, way faster, way better... My service has just gotten worse and worse since I got this phone... I just now figured out that the 4G network is not available in New England yet!! They could have told me that before I bought the phone!?! My Fault, I did not check this out, I thought if they are selling the 4G network phone, the 4 G network is working around here!! NOPE! 

In The fitness industry things are just as bad if not worse. Last year I went to join a Gym that had a sign out from that said 37 dollars a month.. When I go inside it turns out that they need 2 months in advance and I only had 40 bucks on me... I really didn't want them to have my bank account info, I just wanted to pay cash and leave when I wanted. Before I even got inside this place, I knew the sign was a Gaff! They want your bank account information, then they make it complicated or you to leave, therefore making you pay long after you have moved along because the pain of canceling is greater than the pain of getting whacked every month for 37 bucks..